Privacy Policy

Last Updated: March 2026

Introduction

MixMailer, LLC ("MixMailer," "we," "our," or "us") operates the websites mixmailer.com and mixmailer.app, and the associated services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using MixMailer, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

  • Account information: Name, email address, company or channel name when you create an account or sign up for a demo.
  • YouTube channel data: When you connect your YouTube channel, we access your channel handle, video metadata (titles, descriptions, publishing dates, thumbnails), and publicly available analytics. We use the YouTube Data API to retrieve this information.
  • Social media handles: Optional Facebook, Instagram, and TikTok handles you provide during signup.
  • Payment information: Billing details are collected and processed by Stripe, our payment processor. We do not store your credit card number, bank account number, or other financial account details on our servers.
  • Communications: Information you provide when contacting support, submitting applications, or communicating with us through Intercom or email.
  • Form submissions: Information submitted through our Founding Creator application form, including channel details, subscriber counts, and revenue ranges.

Information Collected Automatically

  • Usage data: Pages visited, features used, actions taken within the Service, timestamps, and session duration.
  • Click and conversion data: When subscribers click tracking links in video descriptions or newsletters, we record the click event, the referring video, the destination page, and any resulting purchases. This data is used to provide revenue attribution analytics to creators.
  • Newsletter engagement: Open rates, click-through rates, and subscriber activity within newsletters sent through the Service.
  • Device and browser information: IP address, browser type, operating system, device type, and screen resolution.
  • Cookies and similar technologies: We use cookies, local storage, and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

Information from Third Parties

  • YouTube API Services: We access YouTube channel and video data through the YouTube Data API. Our use of YouTube API Services is subject to the Google Privacy Policy.
  • Stripe: We receive transaction confirmations, subscription status, and payment event notifications from Stripe. See Stripe's Privacy Policy.
  • Resend: We use Resend for email delivery. See Resend's Privacy Policy.

Google API Services User Data Policy

MixMailer's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • We only access YouTube data that is necessary to provide the Service.
  • We do not sell YouTube data to third parties.
  • We do not use YouTube data for advertising purposes unrelated to the Service.
  • We do not allow humans to read YouTube data except as necessary to provide the Service, comply with legal obligations, or with the user's explicit consent.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Generate newsletters, lead magnets, and other content products from your YouTube videos.
  • Track clicks and conversions from video description links to provide revenue attribution analytics.
  • Process payments and manage subscriptions.
  • Send transactional emails related to your account, including newsletters generated by the Service.
  • Communicate with you about the Service, including support inquiries and product updates.
  • Analyze usage patterns to improve features and user experience.
  • Detect and prevent fraud, abuse, and security issues.
  • Comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

  • Service providers: We share data with third-party providers who perform services on our behalf, including Stripe (payments), Resend (email delivery), Supabase (database hosting), Vercel (website hosting), Intercom (customer support), and Amazon Web Services (file storage). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • YouTube API: Data retrieved from YouTube APIs is used solely within the Service and is not shared with other third parties.
  • Subscriber data: Email subscriber data belongs to the creator whose channel generated the subscription. Subscribers receive newsletters and product communications only from the creator they subscribed to.
  • Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Retention

  • Account data: Retained for as long as your account is active. Upon account deletion, we remove your personal data within 30 days, except as required for legal or legitimate business purposes.
  • YouTube data: Video metadata and transcripts are retained for as long as your account is active. Full transcripts may be deleted after processing if summaries have been generated.
  • Click and conversion data: Retained for as long as your account is active to provide historical analytics.
  • Subscriber data: Creator subscriber lists are retained for as long as the creator's account is active. Subscribers may unsubscribe at any time through the link provided in every newsletter.
  • Payment records: Retained as required by applicable tax and financial regulations.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encryption at rest, secure authentication, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Portability: Request a machine-readable copy of your data.
  • Opt-out: Unsubscribe from marketing communications at any time. Transactional emails related to your account cannot be opted out of while your account is active.

To exercise any of these rights, contact us at privacy@mixmailer.com.

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose.
  • Request deletion of your personal information.
  • Opt out of the sale of personal information. We do not sell personal information.
  • Not be discriminated against for exercising your privacy rights.

International Users

MixMailer is operated from the United States. If you access the Service from outside the United States, your information will be transferred to and processed in the United States. By using the Service, you consent to this transfer.

Children's Privacy

MixMailer is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.

Cookies

We use cookies and similar technologies for:

  • Essential cookies: Required for the Service to function, including authentication and session management.
  • Analytics cookies: Help us understand how the Service is used so we can improve it.

You can control cookie preferences through your browser settings. Disabling essential cookies may prevent the Service from functioning properly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at:

MixMailer, LLC
Email: privacy@mixmailer.com